Refund policy

Returns at a glance

These are general policy details. Your statutory consumer rights, including applicable withdrawal and product conformity rights, remain unaffected.

1. Returns for standard products

For standard, non-personalized products, Left Unsaid offers a 30-day return-request period beginning on the day you receive your order.

For a return under this additional store policy, we ask that items are in their original condition, unused or unworn, with applicable tags and original packaging where reasonably possible.

Please retain your order confirmation or other proof of purchase.

To request a return, contact us at contact@leftunsaid.store with your order number.

We will provide return instructions and confirm the appropriate return destination for your item. Different products may be fulfilled by different production partners, so please do not return an item to a parcel's original shipping address without receiving instructions.

These store return conditions do not limit any applicable statutory right of withdrawal or remedies for defective or non-conforming goods.

2. Personalized and custom-made products

Many Left Unsaid products can be personalized with a name, message, date, special place or custom artwork.

Products genuinely made to your individual specifications or clearly personalized may be excluded from change-of-mind withdrawal rights where permitted by applicable law.

The fact that an item is produced after you place an order does not, by itself, mean the item is legally classified as personalized.

Standard product options, such as selecting a listed necklace finish or clothing size, do not automatically remove applicable consumer withdrawal rights.

If a product arrives damaged, defective, incorrect or otherwise fails to conform to the order, your legal remedies continue to apply even if the product is personalized.

3. How to request a return

Where an applicable legal right of withdrawal allows you to cancel the purchase, notifying us clearly of that decision within the legal period is sufficient to exercise the right. You do not need to wait for our permission before exercising a statutory right.

4. Damaged, defective or incorrect items

If your order arrives damaged, defective or different from what you ordered, please contact us as soon as reasonably possible after discovering the problem.

For faster assistance, include your order number, a short explanation and clear photographs where relevant.

Depending on the circumstances and your applicable consumer rights, an appropriate solution may include repair, replacement, a price reduction or refund.

Where a product is defective or otherwise does not conform to the contract, any legally required remedy will be provided without an improper additional charge to you.

We encourage customers to report problems promptly, but a delay in reporting does not automatically remove statutory consumer rights.

5. Cancellations and order changes

If you need to cancel an order or correct personalization details, please contact us as soon as possible after ordering.

For made-to-order and personalized products, production may begin quickly. Once production has started, changes may no longer be possible.

As a general service policy, we aim to accommodate requests made within 12 hours of purchase, provided production has not already begun. This is not a guaranteed editing window and does not restrict any statutory cancellation or withdrawal rights.

Please check names, dates, spelling, shipping addresses and other personalization details carefully before checkout.

6. European Union right of withdrawal

For consumers covered by European Union distance-selling rules, eligible online purchases generally carry a 14-day statutory cooling-off period beginning after the goods are received.

During this period, you may withdraw from an eligible purchase without giving a reason.

You can notify us of your decision by sending a clear statement to contact@leftunsaid.store . Where available, you may also use a withdrawal or cancellation facility provided on our website.

After notifying us of a valid withdrawal, goods must generally be sent back within a further 14 days, unless another arrangement applies.

Following a valid statutory withdrawal, refunds are handled within the deadlines required by applicable law. For returned goods, we may withhold reimbursement until the goods are received or proof of return is supplied, where permitted.

The statutory withdrawal rules contain exceptions, including for certain goods genuinely made to a customer's specifications or clearly personalized.

Other mandatory consumer protections, including rights relating to faulty or misdescribed goods, remain in force.

7. Return shipping costs

Return shipping arrangements depend on the reason for the return and the rights that apply to your order.

For an ordinary change-of-mind return, any direct return-shipping costs will be explained in accordance with applicable law and the information provided before purchase.

Where goods are defective, incorrect or otherwise non-conforming, legally required remedies will be provided without improper return costs being passed to you.

Please contact us before sending an item to ensure that you receive the correct return instructions.

8. Exchanges

If you'd prefer a different standard product, finish or size, please contact us to discuss the options.

Where an eligible item is returned under our voluntary return policy, placing a separate order for the preferred product may be the simplest option.

Personalized items may not be eligible for change-of-mind exchanges where a lawful exception applies.

9. Refunds

For returns under our additional 30-day store policy, we'll notify you after receiving and reviewing the returned item, where a return is required.

Approved refunds under that policy are normally issued to the original payment method within 10 business days.

Refunds arising from statutory withdrawal rights will instead be processed within the legally required timeframe.

Your bank or payment provider may require additional time to make the funds visible in your account.

If you have not received an expected refund, please contact us with your order details.

10. Lost or delayed deliveries

If an order has not arrived within the expected timeframe, please contact us with your order number.

We'll review the available tracking information and help investigate the delivery.

Shipping delays do not automatically create an immediate refund entitlement in every situation, but any cancellation, refund or delivery rights provided by applicable law remain unaffected.

For additional information, please read our Shipping & Delivery Policy .

Left Unsaid · Thoughtful gifts for the connections that matter.