Shipping policy

Shipping at a glance

All estimates above are in business days and are not guaranteed. Transit times begin after an order has been dispatched, not when it is placed. Production times may differ by product.

1. Order processing

Many Left Unsaid products are made or prepared specifically for your order. This includes personalized jewelry and selected printed gifts and apparel.

Our typical processing estimate is 2–5 business days before dispatch. However, production may take longer depending on the product, personalization requirements, supplier workload and seasonal demand.

Business days generally exclude weekends and public holidays. Processing time is separate from shipping time.

2. Different products, different production times

Left Unsaid offers several product types, including personalized jewelry, apparel and other made-to-order gifts.

If an order contains products fulfilled by different production partners, items may arrive in separate parcels and on different dates.

3. Estimated shipping times

Once your order has been dispatched, our currently published general delivery estimates are:

These are general estimates rather than guaranteed delivery commitments. Actual delivery times may be shorter or longer depending on where the item is produced, where it is being delivered and the shipping service used.

4. Shipping costs

Applicable shipping charges are displayed during checkout, based on your order and delivery destination.

Please review the final order total before completing your purchase.

5. Order confirmation and tracking

After placing your order, you will receive an order confirmation at the email address provided during checkout.

Once your item has shipped, we will send a shipping confirmation with tracking information when tracking is available for the shipment.

Please allow some time for the carrier to register the parcel and update its tracking information after dispatch.

6. Shipping delays

Although we aim to process orders efficiently, occasional delays can happen due to:

• Production or personalization requirements
• High seasonal order volumes
• Public holidays
• Carrier disruptions or severe weather
• Customs inspections and international shipping procedures
• Incorrect or incomplete delivery information

If your order appears significantly delayed, please contact us with your order number so we can review the shipment information available to us and help investigate the issue.

7. International orders and customs

International shipments may be subject to customs checks, local import regulations, taxes or duties, depending on the destination and the checkout arrangements.

Any import charges not collected at checkout may be payable by the recipient, where applicable.

Customs processing may also affect delivery times.

8. Delivery addresses

Please check your shipping address carefully before completing your order, including the street address, postal code, city and country.

If you notice a mistake after ordering, contact us as soon as possible. We will try to help, but address changes may not be possible once production or shipping has started.

9. Missing or damaged deliveries

If tracking shows that your parcel was delivered but you cannot find it, please first check around your delivery location and with anyone who may have accepted the parcel on your behalf.

If the parcel remains missing, or if an item arrives damaged, please contact us with your order number and relevant details. Photographs may help us resolve damage-related enquiries.

We will review the situation and assist with the appropriate next steps in accordance with your applicable consumer rights.

10. Returns and refunds

For information about returns, cancellations, personalized products and refunds, please read our Refund Policy .

Nothing in this shipping policy limits statutory consumer rights that apply to your purchase.

Left Unsaid · Thoughtful gifts for the connections that matter.